Instagram + Hootsuite = ♥

We’re incredibly excited to announce that Hootsuite now works with Instagram! That means you can now schedule posts, publish pictures, monitor your feed, and engage with your Instagram audience right within the Hootsuite dashboard–just like the rest of your social networks.

You can now:Instagram on Hootsuite from Simplified VA

  • Publish posts to Instagram immediately or schedule them to publish at a later time
  • Easily manage multiple Instagram accounts in one place
  • Grow your Instagram community by engaging your audience right within the dashboard
  • Get more done by securely sharing access to Instagram with Team Members (Pro only)
  • Keep an eye on the competition and find opportunities for engagement by creating search streams that follow specific users, hashtags, and keywords

Please note that in 60 days the existing Instagram application that you downloaded from the Hootsuite App Directory will be deleted. This means that you’ll need to add your Instagram profile and set up your current Instagram streams.

Once you’ve added the streams to your dashboard, you’ll have the option to delete your old streams, or they’ll be removed when the old app is deleted by September 29th.

 

Not yet a Hootsuite user? Ask us how it can benefit your business.

8 Tips for Social Business Part 5

Collaborate

Written by Evan LePage. Originally posted on HootSource.

Share learning internally. Encourage your Social Teams to distribute new learni512px-owly-campus-ambassadorng both within the Team and your organization as a whole. Keep an ongoing loop of discovery and dissemination where best practices, positive messaging or common questions are put forward for comment or collaboration. Social platforms like Yammer and Hootsuite Conversations are exceptional tools for supporting secure internal conversation and exchange of ideas.

Ultimately better internal collaboration supports improved external engagement, keeping messaging consistent, intelligent and brand-appropriate. The New York Public Library @NYPL uses Hootsuite to coordinate a decentralized team of experts.

Rather than impose a centralized Social Team to respond to inquiries, @NYPL tapped into the existing, extraordinarily deep knowledge base of librarians by training and empowering them to use social.

As the largest online public library in the world, @NYPL receives a very high volume of inbound requests. Using Hootsuite, the @NYPL experts are able to, through a shared dashboard, assign inquiries to the appropriate area of expertise, collaborate departmentally on a response, share and edit as necessary and schedule the response to go out at a time their audience is most likely to receive and read it. Visits to the library’s website coming from Twitter increased more than 350 percent in one year.

 

8 Tips for Social Business Part 4

Engage to Build a Community

Written by Evan LePage. Originally posted on HootSource.

While each brand will have it’s own communication style, there is a right way and a wrong. The most important thing you can do is to acknowledge the voice of the customer, really hear and respect what they are saying. If what you’re hearing is a complaint, let them know a resolution is being sought, then follow through on that resolution to the best of your organization’s ability. Once again, don’t consider social in a vacuum. Integrate your response with existing channels and let the most appropriate channel lead the way to resolution.

pic28Listen and pick your moments. If sales are a priority, nurture potential leads with relevant and helpful content. Make sales through engagement. The age- old sales maxim, “Make a friend first, a sale second” still applies to social, only even more so due to social’s ability to amplify positive, or negative, experiences.

Give advice. Hilton Hotels takes an entirely non-sales oriented approach with @HiltonSuggests by taking an engagement for engagement’s sake position. Hilton monitors online conversation for travelers looking for recommendations all over the world. Acting as a quasi global concierge, @HiltonSuggests steps in to offer accommodation advice to travelers whether a Hilton is a viable option or not.

61 percent of consumers use social to look for discounts. Social is obviously a great way to highlight promotions and deals, but make them appropriate and relevant to your brand. For example, why would a bakery give away an iPad? Promotions of this kind are common and can build vanity metrics such as Likes or Follows, but those need to be balanced with engagement. How engaged are iPad fans with bakeries? Fans of customized cakes are much more likely to be highly engaged and even influential to a fledgling bakery. Fewer more influential followers trump hordes of deal hunters every time. With Hootsuite’s custom URL parameters, our bakery could even track conversions arising directly from their posts to Twitter, Facebook or LinkedIn and put that iPad to use around the office.

Survey on Content Creation

Content Creation Survey for SImplified VA

8 Tips for Social Business Part 1

Evaluating your Social Goals

Written by Evan LePage. Originally posted on HootSource.

After taking stock of your organization’s social maturity, it’s time to ask a few questions. First, where have you already or where do you plan to deploy social programs and against which goals? In either case, avoid considering social in a vacuum. Take the time to understand where it best fits your organization and how to integrate it into existing organizational and departmental goals. You’re not reinventing wheels for social, just using it to make the ones you have turn faster.

Where will it allow you to reach the customers or stakeholders who most crave deeper, richer dialogue? Perhaps it’s the marketing department, the traditional home of social media in business, but that’s not a given. Perhaps it’s HR? Maybe you’re better to consider developing a robust internal social ecosystem, harnessing the power of inward-facing social before you look outward? How are you goin512px-owly-ambassadorg measure and quantify the success of social programs? Look beyond vanity metrics such as Likes and Follows and try, for example, to find a direct link between conversation and conversion. Focus on influence and analytics over inflating a group size or follower base.

What can you reasonably afford to dedicate to social in terms of time and tools? The allocation of human resources is far and away the most significant cost tied to social. What will your team(s) look like? Identify leadership within your organization or begin the hunt to find it from the outside. With your team(s) in place, educate and cross-train team members so that they can be rotated across different areas of specialization. Empower your people. We practice this at Hootsuite as a way of providing our people the ability to engage our customers multi-dimensionally rather than silo-ing expertise department to department.

Look for a reliable and scalable social tool that centralizes control over your social platforms and puts the power to listen, engage, collaborate and analyze in the hands of your do-ers, practitioners and experts. Make decisions about which platforms you will be active on or where you may need to consolidate existing accounts. Observe the largest organizations in your industry vertical and learn from their successes and mistakes. Engage them in conversation about the future of social in your industry. Look deeper than the usual social suspects like Facebook and Twitter to other platforms like Quora or Get Satisfaction where you may have existing communities of powerful unpaid social advocates already at work on your behalf.

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